YRS Quality Assurance Unit

Mission

Successful Youth, Engaged Families, Safer Communities

Goals

• Pursue appropriate grant opportunities and manage awarded grants;
• Research and explore juvenile justice best practices and evidence based initiatives in an effort to reduce recidivism;
• Establish consistent outcome measures for contracted providers, both in- and out-of-state;
• Utilize Standardized Program Evaluation Protocol (SPEP™) and data collection methods to track performance measures to determine service effectiveness;
• Publish reports on Key Performance Indicators as established by the Division and generate statistical reports to inform system performance;
• Support facilities through Prison Rape Elimination Act (PREA) audits and American Correction Association (ACA) accreditations, and encourage ongoing adherence to standards;
• Review and lead Division policy revisions in addition to creating new policies;
• Develop and maintain the Division’s Continuity of Operations Planning (COOP) manual;
• Oversee FOCUS system defect, testing and development efforts to provide resolution and improvement of the system; and
• Ensure expungements are completed per court order in a timely manner.

Contact Information

Name	Area of Responsibility
Tracy Whitehouse	Grants, Programs or Outcome Measures
Carrie Hyla	Division Policy, COOP, ACA, or PREA
Jane Keeper	SPEP™
DSCYF_FOCUS_LiaisonRequest@delaware.gov	FOCUS
Eileen Welsh	Expungements
Elizabeth Davolos	Statistical Reports