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Department of Services for Children, Youth and their Families

Division of Youth Rehabilitative Services

YRS Quality Assurance Unit


Successful Youth, Engaged Families, Safer Communities


  • Pursue appropriate grant opportunities and manage awarded grants;
  • Research and explore juvenile justice best practices and evidence based initiatives in an effort to reduce recidivism;
  • Establish consistent outcome measures for contracted providers, both in- and out-of-state;
  • Utilize Standardized Program Evaluation Protocol (SPEP™) and data collection methods to track performance measures to determine service effectiveness;
  • Publish reports on Key Performance Indicators as established by the Division and generate statistical reports to inform system performance;
  • Support facilities through Prison Rape Elimination Act (PREA) audits and American Correction Association (ACA) accreditations, and encourage ongoing adherence to standards;
  • Review and lead Division policy revisions in addition to creating new policies;
  • Develop and maintain the Division’s Continuity of Operations Planning (COOP) manual;
  • Oversee FOCUS system defect, testing and development efforts to provide resolution and improvement of the system; and
  • Ensure expungements are completed per court order in a timely manner.

Contact Information

Grants, Programs or Outcome Measures

Tracy Whitehouse

Division Policy, COOP, ACA, or PREA

Carrie Hyla


Eileen Welsh

Statistical Reports

Elizabeth Davolos