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Department of Services for Children, Youth and their Families


Division of Youth Rehabilitative Services

YRS Quality Assurance Unit




Mission

Our mission is to promote continuous quality improvement across Division programs to self-correct performance deficiencies and improve positive youth outcomes.

Goals

  • Pursue appropriate grant opportunities and manage awarded grants;
  • Research and explore juvenile justice best practices and evidence based initiatives in an effort to reduce recidivism;
  • Establish consistent outcome measures for contracted providers, both in- and out-of-state;
  • Utilize Standardized Program Evaluation Protocol (SPEP™) and data collection methods to track performance measures to determine service effectiveness;
  • Publish reports on Key Performance Indicators as established by the Division and generate statistical reports to inform system performance;
  • Support facilities through Prison Rape Elimination Act (PREA) audits and American Correction Association (ACA) accreditations, and encourage ongoing adherence to standards;
  • Review and lead Division policy revisions in addition to creating new policies;
  • Develop and maintain the Division’s Continuity of Operations Planning (COOP) manual;
  • Oversee FOCUS system defect, testing and development efforts to provide resolution and improvement of the system; and
  • Ensure expungements are completed per court order in a timely manner.

Contact Information

Grants, Programs or Outcome Measures

Jerrica Boyer
Jerrica.Boyer@delaware.gov

Division Policy, COOP, ACA, or PREA

Carrie Hyla
Carrie.Hyla@delaware.gov

SPEP™

Lauren Copeland
Lauren.Copeland@delaware.gov

Expungements

Beth Hoffman
Elizabeth.Hoffman@delaware.gov

Statistical Reports

Kristine Bendler
Kristine.T.Bendler@delaware.gov