The Office of Case Management coordinates and monitors case planning and service delivery among the Divisions, in support of Department goals and in accordance with a system of care philosophy.

OCM represents a Department perspective and the best interests of children through case management expertise and coordination of multidisciplinary cases, assessment, consultation, review and recommendation.

This is accomplished by providing services/functions in the following areas:

  • Interstate Compact Unit
  • Mixing Reviews
  • Quality Review Unit
    • Department Safety Council
    • Root Cause Analysis
  • Other Functions
    • Consultation and Dispute Resolution
    • Placement Resource Team
    • Service Integration Fund

Interstate Compact Unit

  • Del C. 31 § 5402 - ICAMA
  • Del C. 31 §5203 - ICJ
  • Del C. 31 §381 - ICPC
  • Del C. 31 §6101 - ICMH
  • PL 100-300 USC 42§11601 - ICAR
  • PL 96-272 - AA & CWA
  • PL 95-608 25 USC §1901 - ICWA

The Interstate/Intercountry Office provides for the protection of children who are placed into or out of Delaware for the purpose of foster care, relative care, adoption, or probation and aftercare supervision. The Interstate Office contracts with private agencies to provide home studies and supervision for placements referred to Delaware from other states.

The unit provides technical assistance to families, agencies, attorneys and courts. The Interstate Office certifies the eligibility of a qualified family for other states, the United States Citizenship & Immigration Services (USCIS), Department of State or foreign authorities.   Interstate placements are monitored for the continued appropriateness of the home and the provision of benefits and services.

Contact Staff
Rose Holmquist, Compact Administrator, Telephone: 302/633-2698 | Email:


Del C. 10 § 1009j

The purpose of the Mixing law is to ensure that the placement of a juvenile adjudicated of specific Serious Misdemeanor acts or otherwise charged with or adjudicated of a Felony will neither represent an unreasonable and unmanageable physical risk to nor conflict with the best interests of dependent or neglected children in any residential shelter, group home, foster home, treatment center, individualized residential treatment home("IRT"), institution or any other place designated as a temporary or permanent residential placement for children located in the State of Delaware, excluding accredited or licensed hospitals. Placement approval is required from The DSCYF Cabinet Secretary, a division director, or designee for Serious Misdemeanor acts and additionally Family Court for Felony Level or Repeat Offenders (3 Serious Misdemeanor adjudications within a 24 month period).

Once all the requirements are met and the child is placed, reviews are conducted to assess the overall level of risk to others in the facility. These reviews are implemented by the Office of Case Management within 5 working days of the placement and then the Child Placement Review Board after two months.
A listing of Serious Misdemeanor Offenses applicable to the Mixing Law is located within the revised subsection of the Delaware code. DSCYF staff may also obtain this list as well as instructions for processing a Mixing from the OCM Mixing Reviewer.

Contact Staff
Kecia Blackson, Telephone: 302/633-2675, Email:
Chiara Fox, Telephone: 302/633-2581, Email:

Quality Improvement Unit (QIU)

The Quality Improvement Unit is dedicated to quality assurance and quality improvement through assessing practice and outcomes, as well as, compliance. The Unit consists of a Management Analyst, a Program Analyst and Administrative Case Review Specialists who provide  comprehensive reviews and reports designed to assess practice and ensure compliance with standards and policies approved by the Department and consistent with best practices. This specialized unit has autonomy in reviewing the work of all operational divisions and their supports.

Administrative Reviewers conduct reviews of specific cases, or case circumstances and provide detailed reports that include findings and recommendations. The Unit completes ongoing, regularly scheduled quality reviews, provides staff support to the Department Safety Council and provides a departmental perspective to various stakeholder review panels. Special reviews are also completed at the request of the Department Secretary, Divisions, Department Safety Council and external partners. The Quality Improvement Unit monitors and analyzes data to discern trends, identify service gaps, barriers and systems issues, and documents the progress made by the implementation of improvement plans.

Contact Staff
Chiara Fox, Telephone: (302/633-2581) | Email:

Department Safety Council (DSC)

The Department of Services for Children, Youth and Their Families recognizes the importance of being a self-correcting agency with a constant focus on safety and quality of services.  The Department Safety Council is a multi-disciplinary work group composed of two representatives from each Division. Representatives are appointed by the division directors. The purpose of the DSC is to ensure all incidents falling within the definition of a critical incident are reviewed and recommended for further review (Root Cause Analysis or an internal review) when potential system issues are identified. DSC members bring a vast amount of knowledge and experience and are strong advocates of practices and system improvements that contribute to improving child safety. The Office of Case Management (OCM) chairs and staffs the committee. 

Contact Staff
Karen Triolo, Telephone: 302/633-2682 | Email:

Root Cause Analysis (RCA)

The Department recognizes the importance of being a self-correcting agency with a constant focus on safety and quality of services.  In 1999, the Root Cause Analysis (RCA) process became a part of the Children’s Department quality assurance efforts.  RCA is a multi-disciplinary process that gathers and examines information and identifies underlying system issues that if corrected could prevent similar incidents from occurring.  The RCA process requires a team of DSCYF representatives identified for their expertise in specific areas to complete this thorough review and analysis, determine the root causes (if any) and make recommendations for system improvements. The Root Cause Analysis report and recommendations are presented to the Cabinet Secretary and division director(s). Upon approval of the report, the involved division(s) develops and implements an improvement plan addressing the identified system issues. The Office of Case Management oversees this process through conducting training for DSCYF staff, providing staff support to RCA teams, maintaining data on completed RCA reports and monitoring compliance and progress with the improvement plans.

Contact Staff
Karen Triolo, Program Manager, Telephone: 302/633-2682 | Email:

Other Functions of the Office of Case Management

Consultation and Dispute Resolution

As outlined in Policy 201, the Office of Case Management provides consultation to division staff on shared cases where staff are having difficulty reaching agreement on case management issues and provision of services. A member of OCM will schedule and facilitate a meeting with the goal of achieving consensus and resolution.

Contact Staff
Karen Triolo, Telephone: 302/633-2682 | Email:

Placement Resource Team

The Placement Resource Team (PRT) is a multi-disciplinary working group composed of a representative from each division designated by the Division Director and empowered to commit the Division’s funds.  The PRT collaborates on cases involving children and youth deemed difficult to place to identify the most appropriate placement resource for the youth and family while allocating costs associated with providing the necessary services between the appropriate divisions. The Office of Case Management facilitates meetings and monitors the status of presented cases.

Contact Staff
Karen Triolo, Telephone: 302/633-2682 | Email:

Service Integration Fund

The Office of Case Management monitors activity and provides consultation and technical assistance regarding the Service Integration Fund. The Service Integration Fund was designed to enable staff to access resources for individualized services to assist families in meeting needs not covered by other funding sources. OCM distributes a monthly and annual report on the activity of this fund.

Contact Staff
Karen Triolo, Telephone: 302/633-2682 | Email: or
John Riley, Telephone: 302/633-2685 | Email: