Providers must have a contract in order to do business with DPBHS.
Once providers are under contract with DPBHS, they are expected to meet standards of professional practice as outlined in the DPBHS Treatment Provider Manual. This manual is incorporated by reference in the contracts signed by providers.
DPBHS contractors are also expected to follow the minimum DSCYF standards set forth by the Department in the DSCYF Operating Guidelines incorporated by reference in contracts.
Contracts require providers to abide by DPBHS and DSCYF policies and procedures as they apply to services being provided.
Program Administrator Unit – For all program administration issues, contractual issues, or concerns regarding your contract, please contact your assigned DPBHS Program Administrator. If you are uncertain as to whom to contact for program administration issues, please contact the Manager of Provider Services.
Yolanda Jenkins, Manager of Provider Services
Paulette Robinson-Wilkerson, Supervisor of Provider Services
Chanae LaSalle, Program Administrator
JP McCall, Program Administrator
Billing Unit - For all billing inquiries, please contact your assigned Billing Unit Representative. If you are uncertain as to whom your assigned representative is, please contact the Billing Manager.
Eartha Hopkins, Billing Manager
April Deel, Billing Unit Representative
Aliceia Higginbotham, Billing Unit Representative
Adriane Crisden, Billing Unit Representative
Quality Improvement Unit
Varina Marshall, Manager of Quality Improvement
Jill Hamilton, Medical Records Administrator
Making Referrals for a Higher Level of Care
Any provider who believes a higher level of care is needed for their client should call DPBHS Intake at (302) 633-2571.
Provider Forums are held quarterly and unless stipulated otherwise are in Room 198 – 199 at the Delaware Youth and Family Center, 1825 Faulkland Road, Wilmington, DE 19805.