During the resident stay, he is permitted to have available telephone access regardless of level or phase to maintain family and community ties, as well as have access to attorneys and other support services with reasonable amount of privacy.  Upon arrival youth are offered two free 10 minute outgoing telephone calls to parents, legal guardian and/or foster parent.

Outgoing Calls:  Resident is entitled to a weekly 10 minute outgoing telephone call to a parent and/or guardian. Each Cluster has designated days and times telephone calls will occur based on the programming schedule.

  • The facility offered Collect Blue Telephones for the resident use Sunday through Thursday from 2:00 p.m. to 9:00 p.m., and Friday and Saturday, 9:00 a.m. to 9:00 p.m.
  • The resident is given a 5-digit Personal Identification Number to use when placing outgoing calls on a Collect Telephone.  Residents unable to make collect calls will still have at a minimum one 10 minute telephone call per week to a parent or guardian. To foster and support healthy family and community ties the treatment specialist can authorize more calls based on treatment and programming needs.