Management Information Systems

 

General Description of Functions/Services

• Staff of 19 full-time and two casual seasonal employees.  Most located in New Castle County.  Sr. technicians assigned to each of Kent and Sussex Counties.
• Supporting the following:
• 1240 PCs at 23 major sites and individual staff assigned to 60+ schools.
• These PCs currently run a standard configuration of WindowsXP Professional and Microsoft Office Professional.  The standard configuration is modified for those few staff who need special software to perform their assigned duties.  Anti-virus and system updates are performed by a network of servers managed by senior technicians.
• Over 100 network printers located at various sites.
• 70+ servers (Windows and Linux Red Hat)
• Local Area Networks and file/print servers at the sites
• Network security
• Operation of FACTS (Family And Child Tracking System)
  • Developed with partial Federal funding as Delaware’s SACWIS (Statewide Automated Child Welfare Information System)
  • 7 X 24 mission-critical operation using many automated functions to allow reliable unattended operation.
  • FACTS uses an Oracle 9i database.
  • FACTS is a client-server application that uses CitriX middleware to improve performance and manageability.
  • We have very few unscheduled FACTS outages. Staff typically operates FACTS at 99+% scheduled uptime on an annual basis.
  • Daytime workload is about 350 – 400 simultaneous users.
  • Offsite standby system for disaster recovery.  We schedule quarterly disaster recovery drills to verify proper operation of the standby system.  To-date, the standby system has been used twice during actual disasters that prevented operation in the normal data center.
  • Oracle Portal for access to Oracle Discoverer and reporting systems

 

Last Updated: Thursday, 22-Mar-2007 14:42:45 EDT